Moneytree’s Response to COVID-19

Glass globe on a table, with alphabet blocks spelling out Coronavirus, blurred in the background. Glass globe on a table, with alphabet blocks spelling out Coronavirus, blurred in the background.
 

The safety, trust and the well-being of our Customers and Team Members are our top priorities, and we are committed to keeping you informed about what we’re doing at Moneytree.

Please know that we continue to do everything we can to keep our Branches open to support our Customers. We closely monitor local and national updates and follow the guidelines provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other public health agencies.

If you’ve been impacted by COVID-19 and need our support, we’re here to help. Please contact us at
1-888-516-6643 about loan repayment assistance programs that may be available to you.

What Moneytree Is Doing In Response To COVID-19:

Moneytree Branches are open to serve you. Please note, however, that some Branches may experience shortened hours due to staffing shortages. Use our Branch locator for the latest information including hours of operation.

  • Global Plasma Solutions (GPS) air filtration systems have been installed in all Moneytree Branches. So come in to Moneytree where the air is filtered for your comfort.
  • Our Branch Teams are regularly cleaning and sanitizing the Branch for your comfort and safety
  • Subject to available supply, we are placing hand sanitizer stations in our lobbies and in the secure areas of our Branches
  • We are ensuring our Team Members have the latest health and safety information available and are providing the protective supplies they need to stay healthy
  • We are also instructing Team Members to stay at home if they are ill

Account Management Options:

Did you know you can manage your account online? If you’re an existing online Customer, simply login. If you do not have an online account, register for online access.

What You Can Do:

  • Use our online account features to extend your Payment Due Date
  • Contact our Customer Service Team with questions about your account
  • And, please stay home if you’re not feeling well

If you need assistance setting up an account or just have a question, we are here to help. Give one of our friendly Customer Service Team Members a call at 1-800-745-1011.

Prepare for Your Next Branch Visit:

Moneytree is committed to providing a safe experience for everyone who comes in to perform a transaction. Please be aware of the following guidelines prior to your next visit.

Ouline of a man wearing a medical mask.

Wear a mask. Masks are required at Moneytree Branches in states and/or counties where masks have been mandated.

No hats or sunglass.

Remove hats and/or sunglasses prior to entering a Branch.

People standing away from eachother with the arrows and words signifying 6 feet apart.

Practice social distancing. Maintain a minimum 6 foot distance from others.

No hats or sunglass.

Enter a Branch only if you are conducting a transaction or must assist others who are conducting a transaction. Otherwise, please wait outside or in your vehicle.

Thermometer reading 100 degrees.
Outline of a person coughing
Outline of a man with red around his throat, signafying a sore throat.

Do not enter if you are experiencing flu-like symptoms.

Local Stimulus Check Cashing Services:

Cash your Economic Impact Payment (EIP) stimulus checks at any Moneytree Branch. We offer a competitive rate and no transaction fee. Plus, you get your cash instantly. Use our convenient calculator or call or visit your local Branch to determine your cash back.

Financial & COVID-19 Resources:

Moneytree is committed to keeping our Customers informed on all the latest resources and information regarding the COVID-19 virus. While this can be a challenging time, we want to take the opportunity to provide avenues of support for our Customers and community. Refer to the list of resources below for information on how to deal with the loss of income or unemployment, support for rent or utilities, sources of education or childcare, and other needs you may have during this time.

  • Employment Development Dept
    • Unemployment Insurance
    • Disability Insurance
    • Help for business owners during COVID-19
  • CA.gov
    • Relief from financial institutions
    • Relief from fees and charges
    • Disability and sick leave program information

  • United Way Home and Shelter Resources
    • List of community resources to assist with rent relief
  • U.S. Department of Housing and Urban Development
    • Contact a housing counseling agency
    • Organization contacts for utility bill assistance
    • Public Housing and Housing Choice Vouchers
    • Subsidized apartment database
    • Utility bill assistance programs
  • USA.gov Help with Bills
    • Temporary mortgage or rent relief resources
    • Lifeline program to assist in receiving discounted landline or cell service
    • Low Income Home Energy Assistance Program (LIHEAP)
    • Government medical bill and insurance assistance options

  • Relief Benefits
    • Federal Food Assistance programs
    • Food Bank directories
    • Supplemental Nutrition Assistance Program (SNAP)
  • Environmental Protection Agency
    • FAQs about Coronavirus and drinking water and wastewater
  • Food and Nutrition Service
    • FNS response to COVID-19
      • Child Nutrition Program state by state COVID-19 waivers
      • Women, Infants and Children (WIC) state by state waivers
      • Emergency allotments to current SNAP households
  • Feeding America
    • Help finding a local food bank
  • Meals on Wheels
    • Search for Meals on Wheels services in your local area
  • Cal Fresh
    • Apply for California’s food stamps (SNAP) program

  • Kelley Blue Book
    • List of automakers and lenders offering payment support
  • Edmunds
    • List of car payment relief programs
    • Advice from experts

  • Kelley Blue Book
    • List of automakers and lenders offering payment support
  • Edmunds
    • List of car payment relief programs
    • Advice from experts

  • Kelley Blue Book
    • List of automakers and lenders offering payment support
  • Edmunds
    • List of car payment relief programs
    • Advice from experts

  • United Way Home and Shelter Resources
    • List of community resources to assist with rent relief
  • USA.gov Help with Bills
    • Temporary mortgage or rent relief resources
    • Lifeline program to assist in receiving discounted landline or cell service
    • Low Income Home Energy Assistance Program (LIHEAP)
    • Government medical bill and insurance assistance options
  • State of Nevada Public Utilities
    • Consumer updates regarding electric, natural gas, telecommunications, water, wastewater

  • Kelley Blue Book
    • List of automakers and lenders offering payment support
  • Edmunds
    • List of car payment relief programs
    • Advice from experts

  • United Way Home and Shelter Resources
    • List of community resources to assist with rent relief
  • USA.gov Help with Bills
    • Temporary mortgage or rent relief resources
    • Lifeline program to assist in receiving discounted landline or cell service
    • Low Income Home Energy Assistance Program (LIHEAP)
    • Government medical bill and insurance assistance options
  • Puget Sound Energy
    • PSE’s COVID-19 response and relief support for customers
  • Snohomish County PUD
    • SnoPUD’s Community Support Plan
    • Daily customer updates

  • Hopelink
    • Various programs to help low income citizens
      • Food assistance
      • Housing
      • Energy assistance
  • Relief Benefits
    • Federal Food Assistance programs
    • Food Bank directories
    • Supplemental Nutrition Assistance Program (SNAP)
  • Feeding America
    • Help finding a local food bank
  • Environmental Protection Agency
    • FAQs about Coronavirus and drinking water and wastewater
  • Meals on Wheels
    • Search for Meals on Wheels services in your local area
  • Food and Nutrition Service
    • FNS response to COVID-19
      • Child Nutrition Program state by state COVID-19 waivers
      • Women, Infants and Children (WIC) state by state waivers
      • Emergency allotments to current SNAP households
  • Washington Connection
    • Resources for families and individuals to apply for a variety of services in Washington state

  • Kelley Blue Book
    • List of automakers and lenders offering payment support
  • Edmunds
    • List of car payment relief programs
    • Advice from experts

  • Washington State Coronavirus Response
    • COVID-19 news and updates in Washington state
    • Support resources for businesses and workers
    • What’s open and closed?
    • COVID vaccine distribution planning

Stay in touch. Receive updates about Moneytree products, offers and promotions.

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P.O. Box 58443, Seattle, WA 98138